Refund & Cancellation Policy
CLOUDSPARK (SMC-PRIVATE) LIMITED
Modern Residency near Taj Garden, Fauji Foundation High School, Sanghar, Pakistan
📞 0324-5332937 ✉️ masimaligg64@gmail.com
1. Overview
Client satisfaction is our priority at CLOUDSPARK (SMC-PRIVATE) LIMITED. Because our work is digital and effort‑based, refunds are limited to the conditions below.
2. Eligibility for Returns and Refunds
A refund may be considered if:
• The project has not started (no discovery/production work performed).
• A paid milestone was not delivered according to the agreed SOW and we cannot remedy within a reasonable time.
• You cancel before work begins on a prepaid milestone.
3. Non-Returnable Items
We cannot refund:
• Completed discovery, consulting, or design/code already delivered
• Third‑party fees (domains, hosting, licenses, ads)
• Delays caused by missing client inputs, approvals, or third‑party outages
• Work performed beyond the disputed scope
4. How to Request a Return or Refund
Email masimaligg64@gmail.com within 7 days of delivery with your invoice number, project name, and a brief description of the issue. Attach any relevant screenshots/logs. Our support team will review and respond with next steps.
5. Refund Process
If approved, refunds will be issued to the original payment method or as service credit, according to your preference. Processing typically takes 5–7 business days after confirmation.
6. Exchange Policy / Re‑work
If you received the wrong files or an incorrect build, we will correct and re‑issue (subject to feasibility). Where a fix is not possible, a refund or credit may be offered.
7. Shipping Costs (Not Applicable)
No physical shipping is used. If onsite work is requested and later canceled, travel or accommodation already incurred may be deducted.
8. Contact Us
For refund or exchange queries, please contact:
📞 0324-5332937
✉️ masimaligg64@gmail.com
📍 Modern Residency near Taj Garden, Fauji Foundation High School, Sanghar, Pakistan