Service Delivery Policy
CLOUDSPARK (SMC-PRIVATE) LIMITED
Modern Residency near Taj Garden, Fauji Foundation High School, Sanghar, Pakistan
📞 0324-5332937 ✉️ masimaligg64@gmail.com
1. Overview
CLOUDSPARK (SMC-PRIVATE) LIMITED delivers IT services digitally. This policy explains how we process orders, timelines, and delivery terms for software, websites, cloud setups, designs, and support.
2. Delivery Coverage
We serve clients across Pakistan and internationally through online collaboration tools. No physical shipping is involved.
3. Processing Time
After order confirmation, discovery and project setup typically begin within 1–2 business days (excluding Sundays and public holidays).
4. Estimated Delivery Time
Delivery times depend on scope and dependencies:
• Small websites/landing pages: 1–2 weeks
• Custom modules/mobile MVPs: 3–6 weeks
• Cloud setups/migrations: 3–10 business days
• Ongoing support/retainers: as per agreement
Note: timelines may vary during peak periods or when third‑party approvals (e.g., app stores, payment gateways) are required.
5. Delivery Method
All deliverables are shared via secure links, repositories (Git), cloud storage, or email. Credentials and documentation are transferred with encryption when applicable.
6. Milestones & Reviews
Each milestone is submitted for review with a checklist and demo. Please provide consolidated feedback within the review window specified in your proposal to avoid schedule shifts.
7. Access & Dependencies
Client‑side dependencies (content, approvals, DNS/hosting access, API keys) must be provided on time. Delays in dependencies may extend delivery dates.
8. Tracking & Status Updates
We provide progress updates via email or project boards. For larger projects, we can share a weekly status report with completed tasks and next steps.
9. Damaged or Wrong Items Received
As we deliver digital services, physical damage does not apply. If you receive incorrect files or builds, notify us within 48 hours so we can re‑issue the correct deliverables.
10. Contact Us
For shipping/delivery queries, contact:
đź“ž 0324-5332937
✉️ masimaligg64@gmail.com
đź“Ť Modern Residency near Taj Garden, Fauji Foundation High School, Sanghar, Pakistan